From: Nordic ID Support <support@nordicid.com>
Sent: Thursday, June 21, 2018 7:09 PM
To: Jin Chua <jin@intensecomp.com>
Subject: RE: USB Auto connect failed
Hi Jin,
It seems that you have WinUSB version from the NUR driver instead of CDC.
Please, remove existing NUR driver from the Device Manager by selecting "Delete the driver software from this device" until the RFID reader is no longer recognised.
Then start NUR USB Setup.exe from the C:\Program Files (x86)\Nordic ID\RFID Demo directory and install CDC driver.
If you have any further questions, please don't hesitate to contact us.
Best Regards,
Turo Rantanen | Technical Support Engineer
Nordic ID | Salo IoT- Campus | Joensuunkatu 7 | FI-24100 Salo | Finland
Skype turo.rantanen | Skype for Business turo.rantanen@nordicid.com
Support +358 2 727 7790 | Service +358 2 727 7791 | Direct +358 40 838 0284
www.nordicid.com| RFID Arena | Facebook | Twitter | YouTube
From: Jin Chua <jin@intensecomp.com>
Sent: Thursday, 21 June 2018 12.09
To: Nordic ID Support <support@nordicid.com>
Subject: USB Auto connect failed
Hi Support,
I've issue with with Sampo S1 in Windows 10. I'm not able to connect with USB Auto connect.
Regards,
Jin
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