FW: Unable to connect Medea thru Active Sync / WMDC

 

 

From: Nordic ID Support <support@nordicid.com>
Sent: Thursday, September 7, 2017 1:15 PM
To: Jin <jin@intensecomp.com>
Subject: RE: Unable to connect Medea thru Active Sync / WMDC

 

Hi Jin,

 

Restore Factory Defaults to your device by clicking the Start -> Programs -> NordicID -> Registry Backup -> Factory Default -> Defaults.

 

If this does not help, then delete all *USB*.PAK files from the \\Flash folder and repeat above.

 

Please let me know if this wasn't helpful.

Best Regards,
Turo Rantanen  |  Technical Support Engineer

Nordic ID  |  Myllyojankatu 2 A  |  FI-24100 Salo  |  Finland  |  Office +358 2 727 7700
Support +358 2 727 7790  | Direct +358 40 838 0284  |  Skype turo.rantanen@nordicid.com
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From: Jin [mailto:jin@intensecomp.com]
Sent: Thursday, September 07, 2017 5:14 AM
To: Nordic ID Support <support@nordicid.com>
Subject: Unable to connect Medea thru Active Sync / WMDC

 

Hi Support,

 

I’ve purchase a few devices lately. I encounter a unit unable to connect to my laptop. Checking the Device Manager I found the following info.

 

I follow the Windows USB driver configuration and able to update the driver (Microsoft USB Sync). But I’m still unable to connect thru Active Sync / WMDC.

 

Regards,

Jin