From: Nordic ID Support <support@nordicid.com>
Sent: Monday, March 5, 2018 5:41 PM
To: Jin Chua <jin@intensecomp.com>
Subject: RE: Screenshot (5 Mar 2018 4:47:39 PM)
Hi Jin,
Thank you for the screenshot. I don't know where or how you get that old device but the firmware is so old that the only way to update this device is to send it here to Finland for warranty service as the device firmware is under 2.0.
Please, fill the "Service Dispatch Form" that you can find the link:
http://www.nordicid.com/en/home/support/repair-service
Send the device with the service dispatch form to the address:
NORDIC ID HQ SERVICE
Joensuunkatu 7
FI-24100 SALO
Finland
You will set "firmware update" for fault description.
Best Regards,
Turo Rantanen | Technical Support Engineer
Nordic ID | Salo IoT- Campus | Joensuunkatu 7 | FI-24100 Salo | Finland
Skype turo.rantanen | Skype for Business turo.rantanen@nordicid.com
Support +358 2 727 7790 | Service +358 2 727 7791 | Direct +358 40 838 0284
www.nordicid.com| RFID Arena | Facebook | Twitter | YouTube
From: Jin Chua <jin@intensecomp.com>
Sent: Monday, 5 March 2018 10.48
To: Nordic ID Support <support@nordicid.com>
Cc: Jin <jin@intensecomp.com>
Subject: Screenshot (5 Mar 2018 4:47:39 PM)
Fyi
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