FW: Sampo S2 NTP no internet connection

From: Nordic ID Support <support@nordicid.com>
Sent: Tuesday, September 18, 2018 9:56 PM
To: Jin Chua <jin@intensecomp.com>
Cc: Marko Ojala <marko.ojala@nordicid.com>
Subject: RE: Sampo S2 NTP no internet connection

Hi,

We have RTC and battery inside the device so it should work. And anyway it works at least once, and then they can check if date/time is correct after a reboot.

Best Regards,
Turo Rantanen

From: Jin Chua <jin@intensecomp.com>
Sent: Tuesday, 18 September 2018 16.47
To: Nordic ID Support <support@nordicid.com>
Cc: Marko Ojala <marko.ojala@nordicid.com>
Subject: Re: Sampo S2 NTP no internet connection

Hi Turo,

Thank for your email. Before I check with them I suspect the date/time not sync due to no internet access. It's true that the ntp not working in this kind of environment? As I know we need to have battery or real time clock so that the time will be persistent after reboot.

Regards,

Jin

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From: Nordic ID Support <support@nordicid.com>
Sent: Tuesday, September 18, 2018 8:18:37 PM
To: Jin
Cc: Marko Ojala
Subject: RE: Sampo S2 NTP no internet connection

Hi Jin,

Sorry for the delay in replying. Unfortunately, we can not see anything from the logs.

Can you ask the customer to check current time from the device?

And then reschedule reboot for example 5 min after the current time.

And the watch the LEDs.

You can also detect uptime (when the device is rebooted) from the Uptime.

From: Jin <jin@intensecomp.com>
Sent: Tuesday, 18 September 2018 11.42
To: Nordic ID Support <support@nordicid.com>
Cc: Marko Ojala <marko.ojala@nordicid.com>
Subject: Sampo S2 NTP no internet connection

Hi Support,

May I know is the Sampo S2 clock will persistent if the unit not connected to Internet? What is the suggest solution if the date/time need to be persistent in this kind of environment?

Regards,

Jin

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FW: Sampo S2 NTP no internet connection

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