From: Nordic ID Support <support@nordicid.com>
Sent: Monday, March 4, 2019 8:30 PM
To: Shawn Chua <shchua@intensecomp.com>
Cc: Anson Liao <ansonliao@intensecomp.com>; Jin Chua <jin@intensecomp.com>
Subject: VS: RF Scanner Connectivity at MY105
Hi,
For me this 1st problem sounds like there is mixing on the RF-channels.
Some channels can overhear, so one might work on other store, but
not vise versa.
Please check that all of your Piccolinks’ and your Base station is on
the same RF-channel on the same store!
If you’re using Ethernet on your BS, use RF6x1Config -program.
https://nordicid.sharepoint.com/:u:/g/EXuLFXtqyDJJvHltas-QqEoB4tjaYCWOc2UyfJUh1e0n8A?e=5TAXz7
Close the end-program, and open this Config-tool. Let it find your BS;
When you see “Base stations: 1”, click on “View”.
On this “Base station” -line right click on it, and just replace the channel.
Kind regards
Ari Sorsa | Senior Technical Support Engineer | NordicID
New address:
NORDIC ID
Joensuunkatu 7, 24100 Salo, Finland
| Service +358 (0)40 7096048
| Service Hotline +358 (0)272 77791
| Support Hotline +358 (0)272 77790
Lähettäjä: Shawn Chua <shchua@intensecomp.com>
Lähetetty: 4. maaliskuuta 2019 14:18
Vastaanottaja: Nordic ID Support <support@nordicid.com>
Kopio: Anson Liao <ansonliao@intensecomp.com>; Jin Chua <jin@intensecomp.com>
Aihe: Fwd: RF Scanner Connectivity at MY105
Please help on the support of RF601.
Regards,
Shawn Chua
From: Chan, Joyce <joyce.chan@adidas.com>
Sent: Monday, March 4, 2019 5:37 PM
To: Shawn Chua
Cc: adidas Malaysia IT; 'Lok Woei Ming'; Teoh, Junjie; 'adidas@cyansys.com'; Jin Chua; Binoy; 'Krishna'; Ng, Jack
Subject: RE: RF Scanner Connectivity at MY105
Hi Shawn,
I am following up a findings on the Piccolink at one of our stores.
CASE 1: No CONFIGURATION CHANGE and NO BASE STATION CHANGE.
We exchanged the Piccolink between MY122 to MY103.
The device from MY122 was behaving properly at MY103.
But the device from MY103 was not working at MY122.
How can we check if there are problems with base station?
CASE 2: Stock Take
We are sharing Piccolink from others store during stock take.
If we follow the change of frequency, as per your instructions below. Do we need to change the same for all Piccolink handhelds used for that store?
Thanks.
JOYCE CHAN
Business Solution Manager
adidas
adidas Malaysia - IT
P: +603 7494 9506 M: +6017 3817 487 joyce.chan@adidas.com
From: Shawn Chua <shchua@intensecomp.com>
Sent: Tuesday, January 8, 2019 10:25
To: Chan, Joyce <joyce.chan@adidas.com>
Cc: adidas Malaysia IT <adidasMY.it@adidas.com>; 'Lok Woei Ming' <lok@myretail.com.my>; Teoh, Junjie <Junjie.Teoh@adidas.com>; 'adidas@cyansys.com' <adidas@cyansys.com>; Jin Chua <jin@intensecomp.com>
Subject: Re: RF Scanner Connectivity at MY105
Hi Joyce,
Thanks for your email. The short distance may be due to interference in default RF channels. I have attached the guide to change the RF channel. You can try to change it from the handheld side.
Changing from Hand held:
1. Press shift+0
2. go to settings
3. enter password (default is 1234)
4. select channel-> OK
5. change channel-> OK
Here are the frequencies by the channels. Maybe there is something in the same frequency:
sorted by channel: | sorted by frequency: |
ch0 433,7 ch1 433,8 ch2 433,9 ch3 434,0 ch4 434,1 ch5 434,2 ch6 433,6 ch7 433,5 | ch7 433,5 ch6 433,6 ch0 433,7 ch1 433,8 ch2 433,9 ch3 434,0 ch4 434,1 ch5 434,2 |
Regards,
Shawn Chua
Intenescomp
From: "Chan, Joyce" <joyce.chan@adidas.com>
Date: Tuesday, 8 January 2019 at 9:55 AM
To: Shawn Chua <shchua@intensecomp.com>
Cc: adidas Malaysia IT <adidasMY.it@adidas.com>, 'Lok Woei Ming' <lok@myretail.com.my>, "Teoh, Junjie" <Junjie.Teoh@adidas.com>, "'adidas@cyansys.com'" <adidas@cyansys.com>
Subject: RF Scanner Connectivity at MY105
Hi Shawn,
One of our store reported that the RF Piccolink failed to connect successfully.
After some testing, we have to put it 2 feet to the base station.
Do you have any troubleshooting guide on this and kindly advise the next available option.
Device serial number attached.
Thanks.
JOYCE CHAN
Business Solution Manager
adidas
adidas Malaysia - IT
P: +603 7494 9506 M: +6017 3817 487 joyce.chan@adidas.com
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