FW: Nordic ID Sampo S1 USB Connection Issue

 

 

From: Nordic ID Support <support@nordicid.com>
Sent: Thursday, November 29, 2018 5:24 PM
To: Jin <jin@intensecomp.com>
Subject: RE: Nordic ID Sampo S1 USB Connection Issue

 

Thanks, then it sounds a broken USB connector or cable. Have you tried what happens if you wave cable? And is there any difference if you put a USB hub in the middle?

 

Best Regards,
Turo Rantanen

 

 

From: Jin <jin@intensecomp.com>
Sent: Thursday, 29 November 2018 11.19
To: Nordic ID Support <support@nordicid.com>
Subject: RE: Nordic ID Sampo S1 USB Connection Issue

 

Hi Turo,

 

It's powered thru Nordic ID power adapter.

 

Regards,

Jin

 

From: Nordic ID Support <support@nordicid.com>
Sent: Thursday, November 29, 2018 5:18 PM
To: Jin <jin@intensecomp.com>
Subject: RE: Nordic ID Sampo S1 USB Connection Issue

 

Hi Jin,

 

How is this device powered?

 

Best Regards,
Turo Rantanen

 

 

From: Jin <jin@intensecomp.com>
Sent: Thursday, 29 November 2018 11.15
To: Nordic ID Support <support@nordicid.com>
Subject: Nordic ID Sampo S1 USB Connection Issue

 

Hi Support,

 

I've an experience the S1 USB connection always disconnect automatically after a certain period. May I know what the cause? Once encounter the issue I've to restart the PC. Then everything back to normal again.

 

Plug and unplug the physical connection before restart but still unable to reconnect.

 

Regards,

Jin

Intensecomp