From: Nordic ID Support <support@nordicid.com>
Sent: Thursday, March 7, 2019 6:55 PM
To: Jin <jin@intensecomp.com>
Subject: VS: Medea Unable to Power ON
This one?
“K173001944 Medea UHF Wlan”
It still seems to be in warranty period.
Kind regards
Ari
Lähettäjä: Jin <jin@intensecomp.com>
Lähetetty: 7. maaliskuuta 2019 12:51
Vastaanottaja: Nordic ID Support <support@nordicid.com>
Aihe: RE: Medea Unable to Power ON
Hi Ari,
Noted and thanks. Can you help me to check the S/N I did email to you earlier?
Regards,
Jin
From: Nordic ID Support <support@nordicid.com>
Sent: Thursday, March 7, 2019 6:50 PM
To: Jin <jin@intensecomp.com>
Subject: VS: Medea Unable to Power ON
That’s too bad..
I fear you’ll need to ship it to service.
Kind regards
Ari
Lähettäjä: Jin <jin@intensecomp.com>
Lähetetty: 7. maaliskuuta 2019 12:13
Vastaanottaja: Nordic ID Support <support@nordicid.com>
Aihe: RE: Medea Unable to Power ON
Hi Ari,
We did what you’ve suggested but failed. We even swap the battery with another unit. The unit with new battery still failed to turn ON. Now leave the unit to charge overnight.
Regards,
Jin
From: Nordic ID Support <support@nordicid.com>
Sent: Thursday, March 7, 2019 4:47 PM
To: Jin <jin@intensecomp.com>
Subject: VS: Medea Unable to Power ON
Hi, Jin.
If you have a cradle there, please take out the battery and place it on the back of the cradle.
Let is charge there for a while and test again on your device.
Please get back to us on your findings.
Kind regards
Ari Sorsa | Senior Technical Support Engineer | NordicID
New address:
NORDIC ID
Joensuunkatu 7, 24100 Salo, Finland
| Service +358 (0)40 7096048
| Service Hotline +358 (0)272 77791
| Support Hotline +358 (0)272 77790
Lähettäjä: Jin <jin@intensecomp.com>
Lähetetty: 7. maaliskuuta 2019 5:08
Vastaanottaja: Nordic ID Support <support@nordicid.com>
Aihe: Medea Unable to Power ON
Hi Support,
I’ve a unit unable to power on after charge for a period.
S/N: K173001944
Regards,
Jin
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