FW: HH53 New Unpacked

 

 

From: Nordic ID Support <support@nordicid.com>
Sent: Friday, November 15, 2019 4:48 PM
To: jin@intensecomp.com; 'Jin Chua' <jin@intensecomp1.onmicrosoft.com>
Subject: RE: HH53 New Unpacked

 

Hi,

 

Will you try the following.

 

1. Make sure that the device is turned off
2. Press the RED and POWER buttons down simultaneously
3. Release the POWER button when the device starts booting
4. The device should start on the RECOVERY mode
5. Choose "wipe data/factory reset" by clicking RED button twice and then make a selection by long-pressing the RED button
6. Then select YES and wait patiently
7. When the device is formatted, then select Reboot device

 

Please let me know how it goes.

 

Best Regards,
Turo Rantanen  |  Technical Support Specialist

Nordic ID | Salo IoT- Campus | Joensuunkatu 7 | FI-24100 Salo | Finland
Skype turo.rantanen  |  Skype for Business turo.rantanen@nordicid.com
Support +358 2 727 7790 | Service +358 2 727 7791 | Direct/WhatsApp +358 40 838 0284
www.nordicid.com | Facebook | Twitter | YouTube

Watch the inspiring Nordic ID HH83 video

Read more about the FUTUREPROOF Nordic ID HH83

 

 

From: jin@intensecomp.com <jin@intensecomp.com>
Sent: Friday, November 15, 2019 10:15 AM
To: Nordic ID Support <support@nordicid.com>; 'Jin Chua' <jin@intensecomp1.onmicrosoft.com>
Subject: RE: HH53 New Unpacked

 

Resent

 

 

From: Nordic ID Support <support@nordicid.com>
Sent: Friday, November 15, 2019 4:06 PM
To: Jin Chua <jin@intensecomp1.onmicrosoft.com>
Cc: Jin <jin@intensecomp.com>
Subject: RE: HH53 New Unpacked

 

Hi Jin, your email arrived without picture or error messages.

 

Best Regards,
Turo Rantanen

 

 

From: Jin Chua <jin@intensecomp1.onmicrosoft.com>
Sent: Friday, November 15, 2019 10:03 AM
To: Nordic ID Support <support@nordicid.com>
Cc: Jin <jin@intensecomp.com>
Subject: HH53 New Unpacked

 

Hi Support,

 

I got the following error message once I boot up the HH53. I just got the unit today.

 

Regards,

Jin

 

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