FW: HH53 Drop From Waist Level and Unable to Perform RFID Inventory

 

 

From: Nordic ID Support <support@nordicid.com>
Sent: Thursday, November 28, 2019 7:47 PM
To: jin@intensecomp.com
Subject: RE: HH53 Drop From Waist Level and Unable to Perform RFID Inventory

 

Hello Jin,

 

If reboot not help and making sure any other application not use integrated_reader (like: RFID wedge ) then it would be helpful if you can provide log information for us while device/RFIDDemo restart.

 

You can use Android Debug Bridge:

https://www.howtogeek.com/125769/how-to-install-and-use-abd-the-android-debug-bridge-utility/

 

adb shell

logcat | grep NURSVC

 

Regards,

Ari Pöyhönen  |  SW designer

Nordic ID Oyj | Salo IoT Campus | Joensuunkatu 7 | FI-24100 Salo | Finland
Mobile +358 40 557 3834
www.nordicid.com| Facebook | LinkedIn | Twitter | YouTube

 

 

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From: jin@intensecomp.com <jin@intensecomp.com>
Sent: Wednesday, November 27, 2019 5:22 PM
To: Nordic ID Support <support@nordicid.com>
Subject: HH53 Drop From Waist Level and Unable to Perform RFID Inventory

 

Hi Support,

 

May I know how can I troubleshoot this unit?

 

Attached are the photos of the faulty unit and also the Nordic ID Demo application running on it.

 

Regards,

Jin