FW: EXE51/31 HID RFID Output Issue

 

 

From: Nordic ID Support <support@nordicid.com>
Sent: Monday, March 5, 2018 4:12 PM
To: Jin <jin@intensecomp.com>
Subject: RE: EXE51/31 HID RFID Output Issue

 

Hi Jin,

 

Please let me know what is the EXA's firmware version that you are using?

 

 

Best Regards,
Turo Rantanen  |  Technical Support Engineer

Nordic ID | Salo IoT- Campus | Joensuunkatu 7 | FI-24100 Salo | Finland
Skype turo.rantanen  |  Skype for Business turo.rantanen@nordicid.com
Support +358 2 727 7790  |  Service +358 2 727 7791  |  Direct +358 40 838 0284
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From: Jin <jin@intensecomp.com>
Sent: Monday, 5 March 2018 10.06
To: Nordic ID Support <support@nordicid.com>
Subject: EXE51/31 HID RFID Output Issue

 

Hi Support,

 

We've tested with HID RFID mode with Android, iPad, Windows 10 and MacBook Pro.

 

We have issue with MacBook Pro. The RFID output become invalid. All the other devices return a valid RFID. Tested with another MacBook Pro return the same invalid RFID. We tested with EXA51 and EXA31 also return the same results.

 

We also have issue with iPad. Once paired the iPad keyboard no longer shown. Click on any text box but the iPad keyboard will not visible anymore.

 

Regards,

Jin