From: Nordic ID Support <support@nordicid.com>
Sent: Tuesday, March 6, 2018 7:35 PM
To: Shawn Chua <shchua@intensecomp.com>; Jin Chua <jin@intensecomp.com>
Subject: RE: EXA
Hi Shawn,
Then I'm quite sure that the installed firmware version is 2.1.8 while our 2.2.0 firmware contains the following fix:
- Added 15ms delay between chars when sending using HID mode. (works better with IOS devices)
So please update all devices to the latest (2.2.2) version and with IOS devices we recommend using 2.2.2-L (Low Speed) version instead of 2.2.2-H (High Speed).
Best Regards,
Turo Rantanen | Technical Support Engineer
Nordic ID | Salo IoT- Campus | Joensuunkatu 7 | FI-24100 Salo | Finland
Skype turo.rantanen | Skype for Business turo.rantanen@nordicid.com
Support +358 2 727 7790 | Service +358 2 727 7791 | Direct +358 40 838 0284
www.nordicid.com| RFID Arena | Facebook | Twitter | YouTube
From: Shawn Chua <shchua@intensecomp.com>
Sent: Tuesday, 6 March 2018 13.29
To: Nordic ID Support <support@nordicid.com>; Jin Chua <jin@intensecomp.com>
Subject: Re: EXA
Hi Turo,
We don't have the unit with us. Not able to inform you on the firmware version. We received the unit in Feb 2018 from Nordic ID. It should have the latest firmware.
Regards,
Shawn Chua
From: Nordic ID Support <support@nordicid.com>
Sent: Tuesday, March 6, 2018 6:57:27 PM
To: Shawn Chua; Jin Chua
Subject: RE: RE: EXA
Hi Shawn,
Please let me know what is the firmware version of your new EXA51 and EXA31?
Best Regards,
Turo Rantanen | Technical Support Engineer
Nordic ID | Salo IoT- Campus | Joensuunkatu 7 | FI-24100 Salo | Finland
Skype turo.rantanen | Skype for Business turo.rantanen@nordicid.com
Support +358 2 727 7790 | Service +358 2 727 7791 | Direct +358 40 838 0284
www.nordicid.com| RFID Arena | Facebook | Twitter | YouTube
From: Shawn Chua <shchua@intensecomp.com>
Sent: Tuesday, 6 March 2018 5.27
To: Jin Chua <jin@intensecomp.com>; Nordic ID Support <support@nordicid.com>
Subject: Re: RE: EXA
Hi Turo,
Regarding the mac issue, the problem happens not only to our old EXA51 but also the the new EXA51 and EXA31. My customer is not able to accept this type of differences or software bug that causes different ids. We spent many hours to figure out why. Can you please revert back to us as soon as possible on how to resolve this problem?
Regards,
Shawn Chua
On Mon, Mar 5, 2018 at 10:58 PM, Jin Chua <jin@intensecomp.com> wrote:
Fyi
From: Nordic ID Support <support@nordicid.com>
Sent: Monday, March 5, 2018 10:09:33 PM
To: Jin Chua
Subject: RE: EXA
Hi Jin,
Seems that Mac Book Pro mixes the order and we have seen this kind issues with old FW so please send the device to the warranty service.
Best Regards,
Turo Rantanen | Technical Support Engineer
Nordic ID | Salo IoT- Campus | Joensuunkatu 7 | FI-24100 Salo | Finland
Skype turo.rantanen | Skype for Business turo.rantanen@nordicid.com
Support +358 2 727 7790 | Service +358 2 727 7791 | Direct +358 40 838 0284
www.nordicid.com| RFID Arena | Facebook | Twitter | YouTube
From: Jin Chua <jin@intensecomp.com>
Sent: Monday, 5 March 2018 13.33
To: Nordic ID Support <support@nordicid.com>
Subject: Fwd: EXA
Hi Support,
Screenshot is valid RFID.
Mac Book Pro RFID:
e2000016a570201280e14560
Note:
It's same tag.
Regards,
Jin
From: Jin Chua <jin@intensecomp.com>
Sent: Monday, March 5, 2018 4:07:08 PM
To: Jin
Subject: EXA
Captured
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